Every Call Scored. Every Rep Coached.
CallScrub transcribes and scores every customer call against the data your business actually needs to capture — then hands your managers the coaching, not the homework.
Strengthen the close by creating urgency around the 6:00 PM pickup window before offering alternatives.
Built Around the Calls You Already Take
No new phone system, no new workflow. CallScrub sits behind your existing lines and does the review work no manager has time for.
Automatic Transcription
Every call transcribed with speaker labels and timestamps, in English and Spanish — including calls that switch mid-sentence.
Configurable Scoring
Management adds the questions and topics every call must cover. Each becomes a weighted, graded point: was it asked, was it answered, and what was it worth.
AI Coaching Notes
Specific, quotable recommendations per call — then send the transcript and coaching straight to the rep for a one-on-one.
Sentiment Timeline
Rep and customer tone tracked at the beginning, middle, and end of every call, so you can see exactly where a call turned.
Golden-Call Training
Upload 10–15 of your best calls and the AI learns your standards — not a generic script from someone else's industry.
Smart Alerts
Set alerts on tones, sentiment, and key phrases. CallScrub flags the calls that need you — so managers hover without reviewing every call.
From Recording to Coaching, Automatically
If your phone system records calls and can offload them to an S3-compatible bucket, CallScrub handles everything after that. No integrations to build, no one listening to tapes.
Your Phones Drop Recordings in a Bucket
Point your phone system's call-recording offload at Amazon S3, Cloudflare R2, or any S3-compatible storage. CallScrub watches the bucket and picks up every new recording the moment it lands — reading the extension, caller, direction, duration, and location straight from the file's metadata.
“Just calling to let you know we’ve got the quality control done — that issue with the backing up was the calipers. They’re not having any issues…”
Every Call Is Transcribed and Read for Sentiment
Each recording is transcribed with speaker labels — English, Spanish, or both mid-call — then analyzed end to end. CallScrub tracks how the rep's and the customer's tone moved from opening to close, so you can see exactly where a call turned.
Graded Against Your Golden Calls
Management uploads its best calls and defines the questions, topics, and commitments every call must cover — each one weighted. CallScrub checks every call against that standard: what was said, what was missed, and what it cost the score.
Strengthen the close by creating urgency around the 6:00 PM pickup window before offering alternatives.
Improve the talk/listen ratio (0.55) by asking more discovery questions before presenting solutions.
Set a specific callback timeframe instead of an open-ended “call me back” to keep the commitment firm.
Not Just Scored — Coached
Every call comes back with specific, quotable coaching: what the rep said, what would have worked better, and where in the call it mattered. Send the transcript and coaching to the agent for a one-on-one, assign tasks, and let alerts on tone, sentiment, and key phrases surface the calls worth your time — no one listens to tapes.
We went from spot-checking a handful of calls a week to scoring every single one. Our advisors know exactly what a good call looks like now.
Hear What Your Team Sounds Like
Connect your phone system today and see scored calls before the end of the day.