+Cs8x8 Call Scoring & AI Coaching
Keep 8x8 exactly as it is. CallScrub sits behind it — every recorded call transcribed, scored against your golden calls, and turned into coaching your managers act on. Secure cloud recording storage with S3 backup capabilities.
Point 8x8's recording offload at a bucket
Configure 8x8 to store or export call recordings to Amazon S3, Cloudflare R2, or any S3-compatible storage. Most platforms have this built in — it's usually a one-time settings change.
CallScrub watches the bucket
Every new recording is picked up the moment it lands, with extension, caller, direction, and duration read straight from the file's metadata. No API integration to build or maintain.
Scored calls the same day
Each call is transcribed with speaker labels (English, Spanish, or both mid-call), graded against your golden-call standard, and returned with specific coaching your managers can quote in a one-on-one.
Recording features and export paths vary by 8x8 plan — see 8x8’s site for their current options, or ask us and we’ll check your setup.